This document outlines the measures Penny Farthing takes to maintain an inclusive environment for all guests. The details provided here offer information on our current digital and physical practices in compliance with our goals; they do not represent legal counsel. We are focused on providing a smooth experience for every visitor, whether you select gifts at our local shop or use our online store through various web platforms.
Accessibility Goals
At Penny Farthing, we work to ensure our store and website are open to all visitors. We strive to align our digital content with standard UK accessibility expectations and the WCAG 2.1 AA criteria.
Our approach
We feel that our unique gift collection should be accessible to everyone. We work hard to ensure our shop and website are simple to use, regardless of any physical limitations or device requirements.
Commitment and Law
Penny Farthing strives to ensure our website and physical shop are accessible and welcoming for everyone. We operate in the spirit of UK laws like the Equality Act 2010 and aim to meet recognised web standards, including WCAG 2.1 AA, whenever reasonably possible. Please note that this is an ongoing mission rather than a legal guarantee or professional advice. We are constantly reviewing our services to make improvements and ensure our local gift shop experience is inclusive for all.
External services
While we aim for total accessibility, we use third-party tools like checkout systems or digital maps that are outside our direct control. These might not always align with UK equality standards in the same way our own content does. However, we check these tools often and look for better options where possible.
Ongoing developments
As a local business, we are aware of some current gaps. Some legacy brochures or media might not be fully compatible with modern screen reading software. We are currently updating our digital menus to improve navigation for keyboard users. We view these improvements as a continuous process and regularly audit our site to better serve the needs of our community and meet UK digital best practices.
Support and suggestions
We value your input on how we can do better. If you find any part of our service difficult to use, please reach out to our team so we can find a solution and improve your experience:
- Email: hello@pennyfarthinggifts.co.uk
Telephone: [Insert Phone Number]
In person: Visit our shop during opening hours
Notes: For issues not resolved by us, contact the UK Equality Advisory and Support Service.
Last updated: 18 May 2026